1800wheelchair

On August 21, 2019, after a month of consideration, I purchased the Model H Hybrid manual Power Chair in One from 1800wheelchair.com after speaking to one of their Sales representatives, Lisa Stapley. Here is a link to the item: https://www.1800wheelchair.com/product/model-h-hybrid-manual-and-power-chair-in-one/ I had asked Lisa the following: Mike: what is the return policy if it turns out that it's not for me? Lisa Stapley: It's on the quote, and here is the link : Lisa Stapley: https://www.1800wheelchair.com/returns/ If you follow the link, you will see the following: “If you are not 100% satisfied with your product, we offer a 30-day refund with a 10% -15% restocking fee for most items (see below). ” After consideration, I thought the product was interesting enough to order and evaluate and if I was unhappy with it, I would eat the 10-15% stocking fee, which would have amounted to about $200. I understood the need for this policy and was willing to take the chance on this wheelchair since it looked like a great fit for me. Sadly, the only thing I was 100% satisfied with was the quickness of the shipping. The item arrived two days later, on August 17. The box, however, was scraped up and pretty badly damaged. However, after opening the box, the chair itself seemed to be fine. When I set it up, I found only 1 battery had been included. However, on page 2 of the questions section on this wheelchair, a potential customer asked: Q: If you order the model with the extended range battery, do you get 2 batteries? And can you order replacement batteries separately? I don't see them listed on the Accessories battery page. Product Team 04/30/19 A: If you order the upgraded battery, you will receive the standard and upgarded.(sic) When I asked Lisa why I only got the upgraded battery, even sending her a screenshot of the question as it appeared on their website, she responded with the following: “When you choose to upgrade to the HD battery, you just get the HD battery. Additional batteries run around $550-600.” This was strike 1, as I feel that I was deceived by their question and answer section of the product’s website. I was, however, willing to let it slide. Although the question and answer are still on the website as of this writing despite the fact that I pointed it out to them and felt it deceived me. Due to some prior commitments, I was unable to evaluate the chair immediately. So I charged it up and let it sit till the evening of August 21, when I decided that I wanted to try the chair out. I was going to take it to the park, but found that it wouldn’t fit in my car, which was a bit disconcerting but not a deal breaker. However, after the battery discussion, this was strike 2 against this chair. My roommate and I took it out around the block for about a mile as I wanted to see how the chair would take hills, since I would be taking it with me to Atlanta in a coupe of weeks and know the downtown area is very very hilly. That’s when strike 3 happened. When attempting to climb a very small incline (approximately 2 degrees) the chair slowed to a crawl and struggled up the hill. Needless to say, I was very frustrated as I was very much excited to receive this chair and had hoped to take it with me for many adventures, only to be very disappointed in it. I was not 100% satisfied with this purchase. I wasn’t even 50% satisfied. After much thought, I wrote to Lisa, explaining my dissatisfaction with the wheelchair and asked to return it. I woke up the next morning to find the following in my email: “Unfortunately, they won't take a return for a used chair. Since it's been used outdoors on hills and such, it's not going to be approved for a return. You can feel free to contact our tech, Evelyn, x9202 if you have questions regarding the power of the unit. NOTE: The max incline rating is only 8 degrees.” I was made quite angry by this email. I was given 30 days to return it if I was not “100% Satisfied” with it, only to have it for 4 days, tested it for 30 minutes, and get told it was now used and could not be returned. I immediately contacted my bank and explained what happened and they advised I file a dispute on the charge, which I did. I informed Lisa that the charge had been disputed and that I would be filing complaints with the BBB and posting reviews about how I was treated. She responded with the following: “It says the item must be in new, unused condition. It doesn't say anything about a test drive or trial period. It allows 30 days for the shipping to you, and the shipping back to the vendor.” At this point, they had exhausted every bit of good faith I had left in me, so here we are. Apparently, according to Lisa, the 100% satisfaction guarantee only applies to the box the product is shipped in and once you open it, it’s no longer new and cannot be returned. I guess I’m supposed to determine my satisfaction without actually looking at and evaluating the product in any way shape or form. At this point, this matter is in the hands of my bank. I, however, wanted to make potential disabled customers or caretakers aware of this companies practices. Lots of disabled people are on fixed incomes and might save up for months or even years to get a power chair that’s right for them. If you suffer from limited mobility, I cannot, in any way shape or form, recommend you even consider doing business with this company. In my opinion, 1800wheelchairs.com are not interested in the satisfaction or welfare of their customers. They don’t stand by their products and their “Return Policy” is intentionally badly worded to confuse the people who read it. I believe they are a drop shipping company who don’t understand the products they sell and their website purposely disseminates false information and product descriptions just to get the sale. All I can say is, if you are looking for mobility equipment, please look somewhere else. Any difference in cost will save you loads of aggravation and possibly money in the end. ***

They sent me a used wheelchair, I had it sent back, they signed for it and that was almost 8 weeks ago. No sign of a refund. They steal from the disabled, I am disgusted! They stopped responding to emails, customer service rep (which is the same person that answers the phone every time) hung up on me today.

Why is this sad excuse of a business still operating?

The no return policy is BS I used the item number on the wheelchair to order the part, the part was delivered and did not fit when I called CS was told about the no return policy. $30.00 for a paper weight. TY

Placed my order on February 14. I was told order takes 7 to 10 days for delivery. Order confirmation stating I would receive email with tracking upon shipping. Called March 4. Had to leave a message with sales rep i placed the order with. March 10, still no tracking or delivery. NO CALL RETURNED March 10 called again. Spoke to a customer service rep. Same story. Only the service rep that took your order can answer your questions. Called the bank and verified payment was funded February 14. Sounds like if the person who took your order quits, is fired, is on vacation, doesn't feel like returning your call etc. you are SOL NO CUSTOMER SERVICE NO TRACKING NO CALLS / MESSAGES RETURNED NO PRODUCT Save your money and shop elsewhere. Did you get an email today asking how I like the product. What product?

Came with no battery and wrong color phone people were nice but how can you justify such idiotic mistake

We ordered an electric wheelchair for $2899 from this company. They took the money from our account then sent us an email saying the chair is discontinued. It’s been a week and still fighting to get our money returned to us! They try to string you along by telling you that they can only email between departments. And of course this takes days. I would not recommend anyone ever do business with this company! I wish I had read other reviews before I dealt with them as they have many bad reviews! Just remember the old adage, buyer beware! Enough said, but for some reason it says I don’t have the qualifying number of words, so maybe this will help, lol?

I paid the company $660.00 ON 2/27/18. On 4/23/18, I sent the company an email requesting that my unfilled order be cancelled. On 4/23/18, the company replied that my refund was pending. It is now 5/5/18 and the company has refused to issue my refund, return my calls, or answer my emails. Whenever I call, I am told that the person who answers the phone cannot help me. They tell me they are sending a message to accounting and that accounting will contact me. Of course, accounting never contacts me and I can never reach accounting because no one is ever in accounting when I call during regular business hours. I will now have to file a lawsuit in small claims court to get my $660.00. I am very sorry I did business with this company. Given my experience with this company, it is my personal belief that I was very stupid to try to do business with this company.

Worst experience ever. Cancelled order. They are a rip off and you cant get anyone on the phone but the same person that doesnt know *** Asked to speak to supervisor on hold for 20 minutesnever got to speak to anyone.

Better Business Bureau gives this organization an F. www.bbb.org/new-york-city/business-reviews/surgical-supplies/1-800-wheelchair-com-in-brooklyn-ny-68315 Stay away, I got scammed on a refund. They confirmed that I was due a refund but never issued it. I was able to get their confirmation on email and chat. By doing so, my credit card company got my money back immediately after filing a dispute. Go to a reputable online retailer. These guys are horrible. Their phones are not answered and messages are ignored. After a little research I figured out that once a sale happens, the salesperson, who the recruit by promising a 6% commission, has no further involvement.

Ordered a wheelchair then cancelled several hours later do to the wheelchair measurements. 1800wheelchair Never refunded me! I cancelled December 2017! You have stolen my money and I want my rightful refund! I have emails that claim you will refund me and you never have! Refund cancellation orders immediately! It’s totally awful how many lies your customer service and accounting office has told me! Now I regretfully have to seek out legal help because you have stolen my $999.00

I ordered a wheelchair on 10/10/2016, they got paid by my bank the same day, today is 10/25/2016 and I am still waiting... Their web site advertise that this particular products will "leave the warehouse in 4-5 business days' LIE. If you call to ask for status you get more lies, arrogances and they even hung up the phone on you... forget that they will greet you either. Two days ago I learned that the chair is coming from Shanghai, China so who knows when I will get the chair I paid for 15 days ago.

After searching for a lift for my mom to help her when my dad falls to lift him back up we found Power Patient Lift 400/HE on 1800wheelchair.com's webpage. We called and talked with a sales lady and ordered it. After taking quite some time to get it, we set it up and found it to be to difficult for my mom to work on her own. The sales lady said one person could handle it but that's a crock! After calling them back and informing them aprox. 15 days from receipt of machine we were informed it could not be returned! Another epic fail for them. What a racket! Get products from somewhere else or be ripped!

I ordered a specialized cushion and cushion cover from this company on 11/12/15. I received a confirming email to my order. Nowhere during my discussion with the ordering clerk or on their website did they indicate the order would take 4-6 weeks! I found this out AFTER my credit card was charged. I've been in contact with them several times and nobody can give me an answer as to the status of my shipment. They keep saying "we have to check with the warehouse". I finally disputed the charge on my credit card because the bill was due and I had not yet received my product. Absolutely the WORST customer service I've ever experienced.